What is your Refund Policy?Updated 2 years ago

Thanks for shopping at FarmFoods. If you are not entirely satisfied with your purchase, we’re here to help. 

Since the products we sell are perishable and cannot be restocked or sold again, we are unable to accept returns. However, if you are dissatisfied with your delivery for any reason, please contact us here within seven (7) days of the date you received the meal ingredients and we may either replace the item at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item.

We provide coverage under our policy for the following reasons: 

• Damaged products    
• Defrosted merchandise or damage as a result of the carrier's handling or late arrival
• Missing items

Our return & refund policy does not apply for the reasons listed below:

• Late delivery as a result of an inaccurate address
• Inadequate address provided or denial of delivery when dispatched in accordance with our terms and conditions

You can initiate a refund request by clicking here.

Once we receive your request, we will notify you that we received it. After we review the original order and the request submitted, we will notify you of the status of your refund. If your request is approved, we’ll initiate a refund of your original method of payment. You’ll receive the credit within 5-7 days, depending on your card issuer’s policies.