Thanks for shopping at FarmFoods. If you are not entirely satisfied with your purchase, we’re here to help. Since the products we sell are perishable and cannot be restocked or sold again, we are unable to accept returns. However, if you are dissatis

Thanks for shopping at FarmFoods. If you are not entirely satisfied with your purchase, we&#x2019;re here to help.&#xA0;Since the products we sell are perishable and cannot be restocked or sold again, we are unable to accept returns. However, if you are dissatisfied with your delivery for any reason, please contact us <a class="fr-strong" href="https://help.farmfoodsmarket.com/en-US/contact">here</a> within seven (7) days of the date you received the meal ingredients and we may either replace the item at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item.We provide coverage under our policy for the following reasons:&#xA0;<ul><li style="font-size: 16px;">Damaged products&#xA0; &#xA0;&#xA0;</li><li style="font-size: 16px;">Defrosted merchandise or damage as a result of the carrier&apos;s handling or late arrival</li><li style="font-size: 16px;">Missing items</li></ul>Our return &amp; refund policy does not apply for the reasons listed below:<ul><li style="font-size: 16px;">Late delivery as a result of an inaccurate address</li><li style="font-size: 16px;">Inadequate address provided or denial of delivery when dispatched in accordance with our terms and conditions</li></ul>You can initiate a refund request by clicking <a class="fr-strong" href="https://farmfoodsmarket.loopreturns.com/#/">here</a>.Once we receive your request, we will notify you that we received it. After we review the original order and the request submitted, we will notify you of the status of your refund. If your request is approved, we&#x2019;ll initiate a refund of your original method of payment. You&#x2019;ll receive the credit within 5-7 days, depending on your card issuer&#x2019;s policies.

What is your Refund Policy?

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled. If you have any further questions or need assistance with the above, please contact customer

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.&#xA0;If you have any further questions or need assistance with the above, please contact customer support <a class="fr-strong" href="https://help.farmfoodsmarket.com/en-US/contact">here</a>

What is your cancellation policy?

Can't find what you're looking for? Just email us!

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FarmFoods

Refund Policy

How do I place an order?

You sell frozen meat, will it thaw during shipping?

It says out of stock for the product I wanted to order, when will you get more?

I want to change my order, how do I do it?

Do you sell at farmers markets?

Can I add more meat to my order?

Orders

How can I track my order?

Where do you ship to?

Is shipping free?

Do you have pickup service?

How many days will my order take to deliver?

Why is the meat coming from Kansas City?

How will the delivery happen? Will it be dropped off?

Shipping & Delivery

Who is behind FarmFoods?

Do you also sell other meats? Like lamb, pork and chicken or bison?

How to best thaw the meat?

Is your beef gluten free?

Thawed meat, no dry ice, warm or not frozen

The meat is tough / too chewy / hard to chew / not tender

Do you use hormones or antibiotics

What do you feed chickens / Are they pastured raised

Is your pork injected at all with a salt solution

What nutritional value / fat content is in your ground pork?

Where do you butcher? How are the animals killed?

Is your meat certified organic?

Are you humane certified?

Where is your fish / Salmon caught?

Do you have any dairy products?

Is there collagen in your bones?

Can I freeze the meat?

What are the ingredients in cured Bacon/Ham?

Do you offer any spice mixes?

How is the fish packed for shipping?

How many servings are in your package of bone broth? How many ounces is it?

How many of the English style short ribs are there per pound?

Meat received looks different from the pictures advertised

Can I place an order over the phone?

How are ground beef / hamburger / roasts packed? Are they in separate packing or single?

How many steaks are in a pack?

How many chops per pack?

What kind of bones are in the package of beef soup bones?

What can I expect from my pack?

Why frozen meat?

Do you have any recipes? How should I cook this?

How is the meat packaged?

No bone marrow in bones

Is the meat grass-fed and grass-finished?

What breed are the cows?

What do the pork/pigs/hogs eat?

Pork belly with or without skin

Where is the meat from?

Are you animal welfare rated?

What is the grade of your beef? Choice? Prime? Select?

Do you age your beef?

The taste is gamey

Does your ground beef contain organs?

The beef I bought is X months old

What are the ingredients in the Summer Sausage / Pork Sausage?

What are the ingredients in the Snack Sticks?

Are the Salmon Filets' skin-on?

Bones for dogs?

Will your meats have any coloring or preservatives added?

Do you offer whole tenderloins?

Are your meats pre-marinated?

Are the pig hearts trimmed?

Is there a phone number that I can contact you on?

Can you recycle or reuse the styrofoam?

How many rib eye per pack?

How many bones per pack?

Are there dates on the packages?

I don't understand your pricing, how much per pound?

Company & Product

How it works:

What are the Fees?

How it works

What payment methods do you accept?

Payment Methods

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance